Responsible Gaming at
pinupbet

pinupbet is built on the principle that gambling is a form of entertainment. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh, betting on cricket, playing slots, or enjoying live casino games is a recreational activity that adds excitement to their day. We are committed to keeping it that way.

We recognise, however, that for a small number of individuals, gambling can escalate from entertainment into a compulsive behaviour that causes real harm — financially, emotionally, and socially. pinupbet takes this risk seriously. Our Responsible Gaming program is not a legal formality; it is an active, ongoing commitment that shapes how our platform is designed, how our support team operates, and how we communicate with players.

This page explains the specific tools, policies, and resources that pinupbet provides to help every Bangladesh player maintain a healthy relationship with gambling. We encourage all players — including those who do not currently consider their gambling to be problematic — to familiarise themselves with these tools and to use them proactively as part of a balanced approach to play.

pinupbet operates a strict minimum age policy. No person under the age of 18 may register an account, make a deposit, place a bet, or withdraw funds on the pinupbet platform. This policy applies without exception to all players in Bangladesh and all other jurisdictions where the platform is accessible.

Age Verification Process

All players are required to confirm that they are 18 years of age or older at the point of registration. However, a declaration at registration is not sufficient on its own. pinupbet conducts formal age verification as part of the Know Your Customer (KYC) process, which requires players to submit one or more of the following documents:

• Bangladesh National Identity Card (NID) showing date of birth;
• Valid passport with date of birth clearly visible;
• Bangladesh driving licence showing date of birth.

Until age verification is completed, withdrawal of funds is suspended. If the KYC process reveals that a player is under 18, the account will be permanently closed, all deposits will be returned (less any winnings, which are forfeited), and the player will be reported to our internal compliance team for further action.

Protecting Minors in Your Household

If you share a device, tablet, or computer with younger family members in your household — which is common in many Bangladesh homes — we strongly recommend the following steps to prevent underage access to pinupbet:

• Never save your pinupbet login credentials in a shared browser;
• Log out completely after every session on shared devices;
• Use device-level parental control software to restrict access to gambling websites;
• Do not share your account password with any other person, including family members.

pinupbet provides a comprehensive suite of player-controlled tools accessible directly from your account settings panel after login. These tools are available to every registered player in Bangladesh and can be activated at any time without requiring approval from our support team.

Problem gambling does not always announce itself clearly. It often develops gradually, and many players only recognise the signs in retrospect. The following behaviours are recognised warning signs that gambling may be moving beyond healthy recreation. If you recognise several of these in your own behaviour, we strongly encourage you to use the self-exclusion tool or contact our support team.

The following questions are adapted from internationally recognised problem gambling assessment frameworks. Answer them honestly, thinking about your gambling behaviour over the past 12 months. If you answer "Yes" to three or more of these questions, we strongly recommend you contact our responsible gaming team or use the self-exclusion tool.

Self-exclusion is the most comprehensive responsible gaming tool available on pinupbet. It is designed for players who recognise that their gambling has become harmful and who want to remove themselves from the platform for an extended period. Self-exclusion is not a temporary time-out; it is a serious commitment with binding consequences.

How Self-Exclusion Works

When you activate self-exclusion through your account settings or by contacting our support team, the following actions are taken immediately:

• Your pinupbet account is suspended and you are logged out of all active sessions;
• All future login attempts from your account will be blocked for the duration of the exclusion period;
• All pending bonus offers and promotional communications addressed to you are cancelled immediately;
• Your account balance is preserved and any funds remaining can be withdrawn prior to account suspension — contact our support team to arrange this;
• A note is placed on your account profile to prevent any inadvertent reactivation by our team.

Exclusion Periods

Players may choose from the following self-exclusion durations:

• 6 months — the minimum self-exclusion period available at pinupbet;
• 1 year;
• 3 years;
• 5 years;
• Indefinite — no fixed end date; reactivation requires a written request reviewed by our compliance team after a minimum of 6 months.

Reactivating After Self-Exclusion

Self-exclusion is not automatically lifted when the chosen period expires. You must actively request reinstatement by contacting our support team at support@pinupbet. Our team will apply a mandatory 7-day reflection period before reinstating any account that was previously self-excluded. This cooling-off period is non-negotiable and exists to protect your long-term wellbeing.

If you are concerned about your own gambling or that of a person you know, pinupbet encourages you to reach out — either to our internal support team or to a professional support organisation. Asking for help is a sign of strength, not weakness. The sooner a problem is acknowledged, the easier it is to address.

pinupbet Responsible Gaming Support

Our dedicated responsible gaming support channel is available 24 hours a day, 7 days a week, including during Eid, Ramadan, Victory Day (December 16), Independence Day (March 26), and all public holidays in Bangladesh:

• Live Chat: Available inside your account dashboard immediately after login. This is the fastest way to reach our team for any responsible gaming request, including activating self-exclusion or adjusting limits;
• Email: support@pinupbet — use the subject line "Responsible Gaming Request" for priority handling. We aim to respond within 3 hours (Bangladesh Standard Time, UTC+6);
• WhatsApp: Available through the support section of your account dashboard after login.

Professional Help Organisations

pinupbet recognises that some players may need support beyond what a gambling platform can provide. If you or someone close to you is struggling with problem gambling, we encourage you to seek professional help. While Bangladesh-specific gambling support infrastructure is still developing, the following types of professional resources are available:

• Mental Health Support: The National Mental Health Helpline in Bangladesh provides free support for individuals experiencing anxiety, depression, and compulsive behaviours. Kaan Pete Roi is a Bengali-language emotional support service reachable by phone;
• Gamblers Anonymous: An international peer support network with online meetings accessible from Bangladesh. No registration or fees required;
• Trusted Adults and Family: Talking to a trusted family member, friend, or community leader in Dhaka, Chittagong, or your home district is often the most accessible first step;
• Medical Professional: A registered doctor or psychologist can assess and refer you to appropriate behavioural therapy, such as Cognitive Behavioural Therapy (CBT), which has strong evidence for treating problem gambling.

Beyond the individual tools described above, pinupbet operates a series of platform-wide policies designed to protect all players from harm — not just those who actively seek help. These structural protections are built into how the platform functions and are not optional.

• No Credit Gambling: pinupbet does not extend credit to players. You may only bet with funds that you have deposited into your account via bKash, Nagad, Rocket, Upay, bank transfer, or another supported payment method. We will never allow you to bet money you do not currently hold in your account balance.
• No Advertising to Vulnerable Players: Once a player has activated a time-out, self-exclusion, or any responsible gaming limit, all promotional communications are suspended immediately. We do not send bonus offers to players who have identified themselves as needing a break.
• Fair and Transparent Odds: All games on the pinupbet platform — including cricket betting markets, slots, and live casino — display their return-to-player (RTP) percentages and odds clearly. We do not manipulate odds or game outcomes. All slot games use certified Random Number Generators (RNGs).
• No High-Pressure Bonuses: Our bonus terms are clearly written and published. We do not use countdown timers, fake scarcity messages, or high-pressure tactics to pressure players into depositing more than they planned. Any bonus that has not been claimed within its validity period simply expires without penalty.
• Proactive Monitoring: Our internal monitoring systems flag accounts that display patterns consistent with problem gambling — such as sustained loss-chasing, rapid deposit sequences, or dramatic increases in stake size. Flagged accounts are reviewed by our responsible gaming team, who may proactively reach out to the player to check on their wellbeing.
• Secure Account Protection: All accounts are protected by password authentication and optional two-factor authentication (2FA). We will never share your account details with any third party. If you suspect unauthorised access to your account, contact our support team immediately to have it locked.

pinupbet reviews and updates its Responsible Gaming program regularly. This page was last reviewed in January 2026. If you have suggestions for how we can improve our responsible gaming offering for players in Bangladesh, please contact us at support@pinupbet.