pinupbet
Privacy Policy

This Privacy Policy ("Policy") is published by pinupbet ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the User", "the Player") who access or use the pinupbet website, mobile interface, or any associated service. This Policy forms part of the overall agreement between you and pinupbet alongside our Terms & Conditions and Responsible Gaming Policy.

This Policy covers personal data collected through the following channels: account registration, identity verification (KYC), deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, customer support interactions, cookies and similar tracking technologies, and any other direct communication between you and pinupbet.

This Policy applies to all players accessing pinupbet from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you are accessing the platform from outside Bangladesh, you do so at your own risk and subject to your local data protection laws.

By registering an account on pinupbet or by continuing to use the platform after this Policy has been updated, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any provision of this Policy, you must discontinue use of the platform immediately.

pinupbet collects personal data across several categories depending on how you interact with the platform. The following table summarises the key categories of data collected, the specific data points within each category, and the primary reason for collection.

Data You Provide Directly

The majority of personal data held by pinupbet is data you provide voluntarily when you register an account, complete KYC verification, make a deposit or withdrawal request, or contact our support team. Providing accurate data in these contexts is a requirement of your account agreement. Providing false or incomplete information may result in account suspension and withholding of funds.

Data Collected Automatically

When you visit the pinupbet platform, certain technical data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device fingerprint, session duration, pages visited, and click-path behaviour. This data is used for security monitoring, fraud detection, and improving the overall player experience. See the Cookies section below for full details.

pinupbet uses your personal data only for clearly defined and lawful purposes. We do not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent. The following are the primary purposes for which your data is processed:

• Account Management: To create, verify, maintain, and manage your pinupbet player account, including processing login requests, updating account details, and applying responsible gaming tools such as deposit limits and self-exclusion;
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to verify that payment methods are registered in your own name as required by our anti-money-laundering obligations;
• Identity Verification and KYC: To confirm your identity and age (18+ requirement) as mandated by our platform policies and international responsible gaming standards;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that violates our Terms & Conditions;
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat or email at support@pinupbet;
• Responsible Gaming Compliance: To monitor gameplay patterns that may indicate problem gambling behaviour, to apply requested self-exclusion periods, and to enforce deposit and loss limits where set by the player;
• Legal and Regulatory Compliance: To fulfil any obligations imposed by applicable law, including the retention of transaction records and cooperation with lawful requests from relevant authorities;
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, reliability, and player experience of the pinupbet platform;
• Marketing Communications (with consent only): To send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal promotions (such as BPL, IPL, Eid, Pohela Boishakh offers), and new features — but only where you have explicitly opted in to receive such communications.

pinupbet uses cookies and similar tracking technologies (including session tokens, local storage objects, and device fingerprinting scripts) to operate the platform securely and efficiently. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot harm your device.

Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state between pages, and enable secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: These cookies collect anonymised data about how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter errors. This data is used solely to improve the platform experience and is never linked to your individual identity.
• Functional Cookies: These cookies remember your preferences such as your chosen language, notification settings, and display options, so you do not need to re-enter them on each visit.
• Security Cookies: These cookies assist our fraud detection systems by recording technical identifiers such as device type, browser fingerprint, and IP address patterns. They help us identify unusual login behaviour and protect your account from unauthorised access.

Managing Your Cookie Preferences

You may manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and the mobile browsers commonly used in Bangladesh — allow you to view, manage, and delete stored cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use key platform features. Disabling analytics or functional cookies will not prevent you from using pinupbet but may affect your experience.

pinupbet does not sell, rent, or otherwise commercially disclose your personal data to third parties. However, to operate the platform effectively and meet our legal obligations, we share limited personal data with the following categories of trusted third parties, each of whom is contractually bound to handle your data securely and only for the specified purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the payment data necessary to process your deposit or withdrawal transactions. These parties operate under their own data protection obligations and are independent data controllers for the payment transaction itself.
• Identity Verification Providers: Third-party KYC and AML compliance service providers receive identity document data and personal details for the purpose of verifying your age and identity. These providers are engaged under strict data processing agreements and may not use your data for any other purpose.
• Game Studio Providers: Integrated game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical session data (such as a session token and account identifier) to deliver their games within the pinupbet platform. They do not receive your full personal profile.
• Cloud Infrastructure and Hosting Providers: The pinupbet platform is hosted on secure cloud infrastructure. Our hosting partners may process personal data on our behalf solely to provide server and storage services and are bound by confidentiality agreements.
• Law Enforcement and Regulatory Authorities: pinupbet may disclose personal data to competent authorities where required by applicable law, court order, or lawful regulatory demand. We will notify you of any such disclosure where legally permitted to do so.

No personal data is transferred to any third party for independent marketing, advertising, or commercial profiling purposes. Any future engagement of a new category of third-party data processor that involves a material change to this Policy will be reflected in an updated version of this Privacy Policy published on this page.

How Long We Keep Your Data

pinupbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law and operational necessity. The following retention periods apply:

• Active Account Data: Retained for the full duration of your relationship with pinupbet and for a minimum of 5 years following account closure, in line with anti-money-laundering record-keeping requirements;
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later;
• Transaction and Payment Records: Retained for a minimum of 5 years from the date of each transaction;
• Customer Support Records: Retained for 3 years from the date of the relevant interaction;
• Marketing Preference Logs: Retained for 3 years from the date of last opt-in or opt-out action;
• Cookie and Analytics Data: Session cookies are deleted when you close your browser. Persistent analytics data is retained in anonymised, aggregated form and is not linked to individual accounts after 13 months.

How We Protect Your Data

pinupbet implements a layered approach to data security encompassing technical, organisational, and procedural measures. Key security controls include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for all stored personal data and payment records;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific operational role;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for all staff with access to personal data;
• Secure, audited data deletion procedures applied when retention periods expire.

While pinupbet takes all reasonable steps to protect your personal data, no system can guarantee absolute security. In the event of a data breach that materially affects your rights, we will notify affected users promptly and take all necessary remediation steps.

As a registered player on pinupbet, you hold a number of rights in relation to the personal data we hold about you. These rights are detailed below. To exercise any of these rights, please contact our privacy support team at support@pinupbet with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and action it within 30 days (Bangladesh Standard Time, UTC+6).

• Right of Access: You have the right to request a copy of all personal data held by pinupbet about you. We will provide this in a structured, readable format free of charge for the first request in any 12-month period.
• Right of Rectification: If any personal data held by pinupbet is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (email address, phone number) directly through your account settings panel.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its retention. Please note that data subject to AML and KYC retention obligations cannot be deleted before the applicable retention period has elapsed.
• Right to Restrict Processing: You may request that pinupbet restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being disputed.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time via your account notification settings or by contacting support. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to Object to Marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Following such objection, we will cease all marketing communications to you within 5 business days.

Updates to This Policy

pinupbet reserves the right to update this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, we will notify registered players via their registered email address or via an in-platform notification. Your continued use of pinupbet after any update constitutes acceptance of the revised Privacy Policy.

We recommend that you review this page periodically — particularly before making a new deposit, claiming a bonus, or submitting KYC documents — to ensure you remain fully informed of how your data is being handled.

How to Contact Us About Privacy

For all privacy-related enquiries, data subject requests, or concerns about how pinupbet handles your personal data, please contact our support team using the details below. All privacy correspondence is handled with strict confidentiality:

• Email: support@pinupbet (subject line: "Privacy Rights Request")
• Live Chat: Available 24/7 through your pinupbet account dashboard after login
• Response Time: We aim to respond to all privacy enquiries within 3 business days (Bangladesh Standard Time, UTC+6) and to fully resolve all data subject requests within 30 days

If you are not satisfied with our response to a privacy complaint, you may escalate the matter through the dispute resolution mechanism described in your account dashboard. pinupbet is committed to resolving all privacy concerns fairly and transparently.